Refund Policy

If you are not satisfied with your Naya CRM subscription, you may request a full refund within 30 days of your order date. This applies to your first payment on a new subscription plan and to renewal payments where the request is made within 30 days of the charge.

The quickest way is our Request a Refund form — send us your order ID, reason and contact details and we'll confirm by email within one business day.

Refunds are handled by our payment providers. If you paid through our global checkout, our Merchant of Record, Paddle, processes the refund — you can request it at paddle.net using the receipt emailed to you. If you paid in South African Rand through Paystack, email us and we will process it directly.

You can always reach us at support@nayacrm.co.za or admin@nayacrm.co.za and we will help arrange the refund. Please include the email address on the account and the date of the charge.

Approved refunds are returned to the original payment method. Processing usually takes 5–10 business days, depending on your bank or card issuer. Once refunded, the related subscription is cancelled and access to paid features ends.

Unused AI credit top-ups purchased within the last 30 days can be refunded on request, less any credits already consumed. Deal deposits collected on behalf of your own customers are not subscription charges and are handled through the relevant deal, not this policy.

You can cancel at any time from your billing settings. Cancellation stops future renewals and your plan stays active until the end of the current billing period. Cancelling on its own does not trigger a refund — request one using the steps above if you are within the 30-day window.

Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law, including the Consumer Protection Act 68 of 2008 in South Africa.